Introduction

Throughout the site, the terms the “Company”, “we”, “us”, and “our” refer to Mobile Notary Ally, LLC dba The KMZ Advantage, theKMZadvantage.com, Kim Flanagan and the Mobile Notary Ally, LLC family of companies (hereinafter “The KMZ Advantage”). The KMZ Advantage ("we," "us," "our") respects your privacy. This Privacy Policy is designed to explain how might access, collect, store, use, and/or share (“process”) your personal information you provide to us when you use our services (“Services”), when you access our website, purchase our goods or services, engage with our AI-powered features, or interact with us on social media, as well as your own rights to the information we collect, including when you:

- Visit our website at https://thekmzadvantage.com, or any website of ours that links to this Privacy Notice

- Use The KMZ Advantage. The KMZ Advantage is a comprehensive reputation management software designed to help businesses elevate their online presence and build trust with consumers.

Our services include:

Automated Review Requests: We send professionally crafted text and email invitations, prompting satisfied customers to share their experiences on Google, social media, and other leading review sites. Our system uses proven messaging scripts and strategic cadence, so you gather more authentic feedback with minimal effort.

Reputation Monitoring & Insights:  We track reviews and brand mentions across multiple platforms, providing you with real-time dashboards and alerts. This gives you a clear, consolidated view of your reputation, helping you address potential issues before they escalate.

Professional Review Responses: Our team can respond to reviews on your behalf – thanking positive reviewers and addressing concerns from negative ones. This prompt, personalized engagement shows customers you value their feedback and care about their experience.

Repurposing Reviews for Marketing: We take your best reviews and transform them into shareable social media content, highlight reels, and dynamic website widgets. This social proof helps drive more leads by showcasing your high-quality service where potential customers will see it.

System Integrations: Our platform easily connects with your CRM, Google Business Profile, and social media accounts, allowing seamless automation and syncing of customer data. This way, you can send review requests automatically and centrally manage incoming reviews without juggling multiple tools.

At The KMZ Advantage, our goal is to simplify and streamline the entire review and reputation management process – so you can focus on providing excellent customer experiences while we help you shine online.

- Engage with us in other related ways, including any sales, marketing, or events

Please read this Privacy Policy carefully. We will alert you to any changes to this Policy by changing the "last updated" date at the top of this Policy. Any changes become effective immediately upon publication on our website, and you waive specific notice of any changes to the Policy by continuing to use and access our site(s). We encourage you to review this Privacy Policy periodically, when you use our website for any purpose, engage with our AI technologies, or interact with us on social media. You are deemed to have accepted any changes to any revised Privacy Policy by your continued use of our website after the revised Privacy Policy is posted. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].

How do you exercise your rights?

The easiest way to exercise your rights is by contacting us at [email protected].

We will consider and act upon any request in accordance with applicable data protection laws.

SMS/TEXT MESSAGE PRIVACY

If you have opted in to receive SMS/text messages from us, we are committed to protecting your privacy regarding these communications:

- No Data Sharing: All text messaging originator opt-in data and consent information will not be shared with any third parties, excluding the aggregators and providers necessary to deliver the SMS service.

- Marketing Restrictions: Your mobile information will not be shared with any third parties or affiliates for marketing or promotional purposes.

- Limited Use: Your SMS opt-in data will only be used for the specific purposes you have consented to, such as appointment reminders, event notifications, receipts, customer service updates, and promotional messages you've explicitly opted into.

- Opt-Out Control: You can stop receiving text messages at any time by texting "END" or "STOP" to our shortcode. Upon doing so, we will confirm your opt-out status via SMS and will cease sending you text messages.

- Text HELP to +1 760-507-0075 for assistance; reply END or STOP to opt out, stop, or unsubscribe at any time.

DATA USAGE & SHARING

Mobile Opt-In Data Collection: When you or your customers provide a mobile number and opt in to receive text (SMS) communications from us (via The KMZ Advantage’s Services), we collect and store that mobile opt-in data for the sole purpose of sending relevant messages (such as review requests, notifications, or reminders) on behalf of the Client. 

No Third-Party Sharing or Selling: We do not sell, rent, or otherwise share any mobile opt-in data with third parties for their own marketing or commercial use. The only time we may share mobile numbers or other personal information is with trusted sub-processors and service providers (e.g. telecommunications carriers, SMS delivery platforms) under strict contractual obligations that protect and limit usage of that data. 

Limited Use: We process mobile opt-in data solely for the purpose of providing and improving our Services to you, in compliance with applicable laws such as the Telephone Consumer Protection Act (TCPA). We will not disclose, distribute, or use mobile opt-in data for any purpose other than those described in this Policy, unless required by law or with your explicit authorization. 

Opting In to receive Automated Reminders and Service Based messages, or to receive Marketing and Promotional messages, is not a condition of any purchase; Message and data rates may apply; message frequencies vary.

Opt-Out: End users can opt out of text messages at any time, and upon receiving an opt-out request (e.g., replying “END” or "STOP"), we immediately suppress their number from further communication, except for any legally permitted confirmations or notices.

INFORMATION THAT WE COLLECT

We collect a variety of information from you when you visit our website, make purchases, interact with our AI-powered features, or engage with us on social media. By accepting this Privacy Policy, you are specifically consenting to our collection of the data described below, to our use of the data, to the processing of this data, and to our sharing of the data with third-party processors as needed for our legitimate business interests. The information we collect may include:

PERSONAL DATA

Personal Data is information that can be used to identify you specifically, including your name, shipping address, email address, telephone number, debit/credit card numbers, billing address, contact or authentication data, contact preferences, the user’s customer contact information via direct upload or an integration, or demographic information like your age, gender, or hometown. You consent to giving us this information by providing it to us voluntarily on our website or any mobile application. You provide some of this information when you register with or make purchases from our website. You may also provide this information by participating in various activities associated with our site, including responding to blogs, contacting us with questions, or participating in group training. Your decision to disclose this data is entirely voluntary. You are under no obligation to provide this information, but your refusal may prevent you from accessing certain benefits from our website or from making purchases.

Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

- Customer list

Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by Stripe. You may find their privacy notice link(s) here: https://stripe.com/privacy.

DERIVATIVE DATA

Derivative data is information that our servers automatically collect about you when you access our website, such as your IP address, browser type, the dates and times that you access our website, and the specific pages you view. If you are using a mobile application, our servers may collect information about your device name and type, your phone number, your country of origin, and other interactions with our application. Derivative data may also include data collected by third-party service providers, such as advertising and analytics providers, and may include cookies, log data, or web beacons. Cookies are discussed more fully below. Derivative data collected by third-party service providers generally does not identify a specific individual (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

VOICE AND CONVERSATION DATA

When you interact with our AI voice agents or text-based AI assistants, we may collect and process voice recordings, transcripts, and contextual information from these interactions. This data is used to provide the requested services, improve our AI systems, and enhance your user experience. We collect this information with your explicit consent, which you provide when you engage with these features. You can withdraw this consent at any time by contacting us, though this may limit your ability to use certain AI-powered features.

FINANCIAL DATA

Financial data is data that is related to your payment method, such as credit card or bank transfer details. We collect financial data in order to allow you to purchase, order, return, or exchange products or services from our website and any related mobile apps. We store limited financial data. Most financial data is transferred to our payment processors, STRIPE, PAYPAL, and INTUIT, and you should review these processors' Privacy Policy to determine how they use, disclose, and protect your financial data. As a courtesy, these payment processors' Privacy Policies can be found here:

- STRIPE: https://stripe.com/privacy

- INTUIT: https://www.intuit.com/privacy/

- PAYPAL: https://www.paypal.com/us/webapps/mpp/ua/privacy-full

SOCIAL NETWORKING DATA

We may access personal information from social networking sites and apps, including Facebook, Instagram, LinkedIn, Twitter, Snapchat, or other social networking sites or apps not named specifically here, which may include your name, your social network username, location, email address, age, gender, profile picture, and any other public information. If you do not want us to access this information, please go to the specific social networking site and change your privacy settings.

MOBILE DEVICE DATA

If you use our website via a mobile device or app, we may collect information about your mobile device, including device ID, model and manufacturer, and location information.

OTHER DATA

On occasion, you may give us additional data in order to enter into a contest or giveaway or to participate in a survey. You will be prompted for this information and it will be clear that you are offering this kind of information in exchange for an entry into such a contest or giveaway.

MOBILE APPLICATION INFORMATION

If you connect to us using a mobile application, we may request geolocation information, which includes permission to track your mobile device, in order to provide you with location-based services. We may also request access to certain features on your device, including your device's calendar, camera, contacts, social media accounts, Bluetooth, and storage. We may also send you "push notifications" regarding your account or our mobile application. If you wish to change our access to any of this information, you may do so by changing your device settings.

AI TECHNOLOGIES AND DATA PROCESSING

DO WE OFFER ARTIFICIAL INTELLIGENCE-BASE PRODUCTS?

In Short: We offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies.

As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively “AI Products”). These tools are designed to enhance your experience and provide you with innovative solutions. The terms in this Privacy Notice govern your use of the AI Products within our Services.

Use of AI Technologies

We provide the AI Products through third-party service providers (“AI Service Providers”), including OpenAI. As outlined in this Privacy Notice, your input, output, and personal information will be shared with and processed by these AI Service Providers to enable your use of our AI Products for purposes outlined in “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?” You must not use the AI Products in any way that violates the terms or policies of any AI Service Provider.

Our AI Products

Our AI Products are designed for the following functions:

- AI automation

How we Process Your Data Using AI

All personal information processed using our AI Products are handled inline with our Privacy Notice and our agreement with third parties. This ensures high security and safeguards your personal information throughout the process, giving you peace of mind about your data’s safety.

How to Opt Out

We believe in giving you the power to decide how your data is used. To opt out, you can:

Log in to your account. Navigate to reviews. Turn off reviews AI responses. Or, email us at [email protected].

AI-POWERED FEATURES AND SERVICES

We incorporate artificial intelligence (AI) technologies in various aspects of our services, including but not limited to:

- AI text agents for customer support and communication

- AI voice agents for automated assistance

- AI-powered Quality Assurance systems

- AI features integrated into our products and services

HOW WE USE AI WITH YOUR DATA

Our AI systems may process your personal data for various purposes, including:

- Analyzing customer interactions to improve service quality

- Automating responses to common inquiries

- Providing personalized recommendations

- Quality assurance monitoring

- Enhanced security and fraud detection

- Content moderation and filtering

AI DATA PROTECTION COMMITMENTS

We are committed to using AI technologies responsibly and ethically. When processing your data with AI systems, we:

- Do not use AI to make automated decisions with significant legal or similar effects without human oversight

- Implement technical safeguards to prevent unauthorized access to data processed by our AI systems

- Train our AI systems on properly authorized data in compliance with applicable laws

- Maintain transparent AI processes with appropriate human supervision

- Regularly test and audit our AI systems for bias, security vulnerabilities, and compliance with this privacy policy

- Apply the principle of data minimization to ensure our AI systems only process the data necessary for their intended functions

- Provide you with the right to opt out of AI-based processing where feasible

VOICE RECORDING AND PROCESSING

When you interact with our AI voice agents:

- Voice recordings are processed to provide the requested service and may be retained for quality assurance, training purposes, and service improvement

- You will be notified when voice recording begins and have the option to opt-out
- Voice data may be transcribed into text for further processing

- We implement enhanced security measures for voice data

- You can request deletion of your voice recordings by contacting [email protected] 

HOW WE USE YOUR INFORMATION

Your information allows us to offer you certain products and services, including the use of our website and AI-powered features, to fulfill our obligations to you, to customize your interaction with our company and our website, and to allow us to suggest other products and services we think might interest you. We generally store your data and transmit it to a third party for processing. However, to the extent we process your data, we do so to serve our legitimate business interests (such as providing you with the opportunity to purchase our goods or services and interact with our website, AI systems, or mobile app).We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

- To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.

- To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.

- To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.

- To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.

- To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.

- To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. 

- To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.

- To post testimonials. We post testimonials on our Services that may contain personal information.

- To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.

- To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.

- To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.

- To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.

- To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish or defend our legal rights.

- To request reviews from our users' customers. We send SMS/Text, email, and other electronic communication to generate feedback and online reviews for our users.

Specifically, we may use the information and data described above to:

- Create and administer your account;

- Deliver any products or services purchased by you to you;

- Correspond with you;

- Process payments or refunds;

- Contact you about new offerings that we think you will be interested in;

- Interact with you via social media;

- Send you a newsletter or other updates about our company or website;

- Deliver targeted advertising;

- Request feedback from you;

- Request reviews

- Post testimonials

- Notify you of updates to our product and service offerings;

- Resolve disputes and troubleshoot any problems;

- Administer contests or giveaways;

- Generate a profile that is personalized to you, so that future interactions with our website will be more personal;

- Compile anonymous statistical data for our own use or for a third party's use;

- Assist law enforcement as necessary;

- Prevent fraudulent activity on our website or mobile app;

- Analyze trends to improve our website and offerings;

- Train and improve our AI systems;

- Provide AI-powered customer support and product features;

- Conduct quality assurance reviews of interactions.

WHAT LEGAL BASIS DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time by emailing us at [email protected] (search for section below, “Opting out of marketing and promotional communications”).

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

- If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way

- For investigations and fraud detection prevention

- For business transactions and provided certain conditions are met

- If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim

- For identifying injured, ill, or deceased persons and communicating with next of kin

- If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse

- If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or province.

- If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records

- If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced

- If the collection is solely for journalistic, artistic, or literary purposes

- If the information is publicly available and is specified by the regulations

WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents (“third parties”) who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.

The categories of third parties we may share personal information with are as follows:

- Ad Networks

- Cloud Computing Services

- Data Analytics Services

- Data Storage Service Providers

- Payment Processors

- Performance Monitoring Tools

- Product Engineering & Design Tools

- Retargeting Platforms

- Testing Tools

- User Account Registration & Authentication Services

- Website Hosting Service Providers

We may also need to share your personal information in the following situations:

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g. Google Maps API, Places API). Google Maps uses GPS, WiFi, and cell towers to estimate your location. GPS is accurate to about 20 meters, while WiFi and cell towers help improve accuracy when GPS signals are weak, like indoors. This data helps Google Maps provide directions, but it is not always perfectly precise. We obtain and store on your device (“cache”) your location for three (3) months. You may revoke your consent any time by contacting us at the contact details provided at the end of this document.

Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.

Google Analytics

We may share information with Google Analytics to track and analyze the use of the Services. The Google Analytics Advertising Features that we may use include: Remarketing with Google Analytics and Google Analytics Demographics and Interests Reporting. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout.

You can opt out of Google Analytics Advertising Features through Ads Settings (myadcenter.google.com > My Ads) and Ad Settings for mobile apps. Other opt out means include http://optout.networkadvertising.org/ and http://networkadvertising.org/mobile-choice. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page (policies.google.com).

WHEN DO WE COLLECT INFORMATION?

We collect information from you when you subscribe to a newsletter, fill out a form, enter information on our site, make a purchase, interact with our AI-powered features or agents, or engage with our customer support systems.

HOW DO WE PROTECT VISITOR INFORMATION?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

For AI-processed data, we implement additional security measures, including:

- Encrypted storage of voice recordings and transcripts

- Access controls limiting which staff can access AI-processed data

- Regular security audits of our AI systems

- Data anonymization techniques where appropriate

- Regular deletion of AI training and processing data when no longer needed

DATA SHARING COMMITMENT

WE DO NOT SELL YOUR DATA

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information for marketing or promotional purposes. Your information will never be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

LIMITED SHARING WITH SERVICE PROVIDERS

We may share your information with trusted third parties who assist us in operating our website, conducting our business, processing payments, or servicing you, so long as those parties agree to keep this information confidential.

These service providers include:

- Payment processors (Stripe, PayPal, and Intuit) – solely for the purpose of processing your payments

- Email service providers – solely for sending communications you have opted into

- Website hosting services – solely for the purpose of hosting our website and its content

- SMS message aggregators and providers – solely for delivering text messages you have opted into receiving

- HighLevel CRM – for client relationship management (see special provisions below)

- AI technology providers – to power our AI-enabled features and services

- Cloud storage providers – for secure storage of data processed by our systems

Important Note About SMS Data: All text messaging originator opt-in data and consent information will not be shared with any third parties, excluding aggregators and providers of the Text Message services necessary to deliver the SMS service. Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

AI SERVICE PROVIDER LIMITATIONS

When we engage third-party AI service providers, we impose the following limitations:

AI service providers may only process your data for the specific purposes outlined in our agreements

- They must implement appropriate technical and organizational security measures

- They cannot use your data to train their AI models for purposes outside of providing services to us without your explicit consent

- They must comply with all applicable data protection laws and regulations

- They must promptly notify us of any security incidents or unauthorized data access

- They must delete or return all personal data upon termination of services

WHITE-LABELED CRM SERVICES

We provide white-labeled HighLevel CRM services to our clients. Please be aware of the following regarding these services:

Third-Party Platform: HighLevel CRM is a third-party platform that we provide access to under our brand. The actual software, servers, and infrastructure are owned and operated by GoHighLevel.

Limitation of Liability: We are not responsible for any issues, outages, data breaches, or other problems that may occur with the HighLevel platform. This includes but is not limited to:

- Service interruptions or downtime

- Data loss or corruption

- Security breaches or unauthorized access to data

- Changes to the HighLevel platform's features or functionality

- Any other technical issues related to the HighLevel platform

- Support for Platform Issues: For any issues related to the core functionality of the - HighLevel platform, clients may need to contact GoHighLevel directly at gohighlevel.com.

- Data Processing: When you use our white-labeled HighLevel CRM services, your data may be processed according to GoHighLevel's own privacy policy and terms of service, in addition to our policies.

- Service Continuity: We cannot guarantee the continued availability of the HighLevel platform or its features, as these decisions are made by GoHighLevel and are beyond our control.

OTHER LIMITED DISCLOSURES

We may also disclose your information:

As required by law, such as to comply with a subpoena or similar legal process

- When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request

- To enforce our Terms of Service

- In the event of a merger, acquisition, bankruptcy, or sale of assets, in which case the privacy policy of the new entity will govern.

COOKIES

We may use cookies for tracking purposes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer, Chrome, Firefox, or Safari) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If you disable cookies, some features may be disabled and some of our services may not function properly.

THIRD PARTY INTEGRATIONS

GOOGLE

Google API

Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements (https://developers.google.com/terms/api-services-user-data-policy, under “2. Limited Use”).

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We have implemented the following:

- Remarketing with Google AdWords

- Google Display Network Impression Reporting

- Demographics and Interests Reporting

We, along with third-party vendors such as Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out of Google Analytics: You can opt out of having your activity on our website made available to Google Analytics by installing the Google Analytics opt-out browser add-on. This add-on prevents Google Analytics from retrieving information about your visits to our website. For more information about Google's Privacy Policy, please visit: https://policies.google.com/privacy.

FACEBOOK

Facebook's advertising requirements can be summed up by Facebook's Advertising Principles. They are put in place to provide a positive experience for users. https://www.facebook.com/policies/ads/

We have implemented the following:

- Advertising with Facebook Advertising

- Retargeting with Facebook Advertising

- Demographics and Interests Reporting

We, along with third-party vendors such as Facebook, use first-party cookies (such as the Facebook Pixel) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out of Facebook's interest-based ads: You can opt out of Facebook's interest-based ads by visiting: https://www.facebook.com/help/568137493302217.

You can learn more about Facebook's Privacy Policy at: https://www.facebook.com/full_data_use_policy.

Facebook Custom Audiences Opt-Out: You can opt out of any present and future campaigns by emailing [email protected].

GROUNDS FOR USING AND PROCESSING YOUR DATA

The information we collect and store is used primarily to allow us to offer goods and services for sale. In addition, we may collect, use, and process your information based on the following grounds:

LEGITIMATE BUSINESS INTERESTS

We may use and process your data for our legitimate business interests, which include, among other things, communicating with you, improving our goods or services, improving our website, and providing you with the information or products that you have requested.

PERFORMANCE OF A CONTRACT

We may use and process your information to enter into a contract with you and to perform our contractual obligations to you.

CONSENT

We may use your data, or permit selected third parties to use your data, based on your consent to our use and sharing of that data. You may withdraw your consent at any time, but doing so may affect your ability to use our website or other offerings.

AS REQUIRED BY LAW

We may also use or process your data as required for us to comply with legal obligations.

INTERNATIONAL DATA

Our website is hosted by servers located in the United States of America. Therefore, if you reside outside the United States of America, some of your data will be transferred internationally to and stored on those servers. In addition, we may use third-party processors (including payment processors) and subcontractors located in the United States of America. We use all reasonable methods to protect the safety of your data during transfer, including hosting our website on reputable servers and engaging reputable third-party processors. By using this site and providing us with information, you consent to this transfer, processing, and storage of your information in the United States of America. Note that the privacy laws in the United States of America may not be as strict as those in other countries.

Please be aware that:

We may transfer data that we collect to locations outside of our headquarters for processing or storing, and the data may be processed by our staff or by third-party processors. For example, we may engage third parties to fulfill orders. By submitting your personal data, you agree to this transfer, storing, and processing. We take all reasonable steps to make sure your data is treated securely and in conformity with this Privacy Policy.

Data that is provided to us is stored on secure servers. Payment information and other sensitive data will be encrypted to ensure its safety.

The transmission of data via the internet is never completely secure, and we cannot guarantee the security of data that is sent to us electronically. Your transmission of data to us is at your own risk.

Where data that you have transmitted to us is password protected, you are responsible for keeping the password confidential. You are exclusively responsible for any breaches of your data that results from your own disclosure of or failure to protect your password.

WHAT ARE YOUR PRIVACY RIGHTS?

In Short: Depending on your state of residence in the US or in some regions, such as Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

In some regions (like Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information; (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subjected to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by emailing [email protected], or by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below.

We will consider and act upon any request in accordance with applicable data protection laws.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time.

You can withdraw your consent at any time by contacting us by emailing [email protected].

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications:

You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, replying “END” or "STOP" to the SMS messages that we send, or by contacting us using the details in this section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below. You will then be removed from the marketing lists. However, we may still communicate with you – for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Text HELP to +1 760-507-0075 for assistance, reply END or STOP to opt out, stop, or unsubscribe at any time.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

Log in to your account settings and update your user account.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.

If you have questions or comments about your privacy rights, you may email us at [email protected].

CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.

California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to them at this time.

DATA RETENTION

We retain personal data as long as it is needed to conduct our legitimate business purposes or to comply with our legal obligations, or until you ask us to delete your data. For example, we will retain certain personal information indefinitely for the purposes of maintaining your account, unless and until you delete your account. Data that we gather for a specific and particular purpose, such as assisting law enforcement or analyzing trends, will be kept for no longer than is necessary for that particular purpose. Data that is no longer needed by us for any of the purposes listed above will be permanently deleted.

For AI-processed data, including voice recordings and interaction data:

- Voice recordings are typically retained for no more than 90 days unless a longer retention period is necessary for legal compliance, dispute resolution, or ongoing service improvement

- Conversation transcripts may be retained for up to 12 months to improve our AI systems and service quality

- Anonymized or aggregated data derived from AI interactions may be retained indefinitely for analytical purposes

We will honor your request to delete your data, as described more fully below, unless we are required by law to retain access to the data. However, note that we cannot control the retention policies of third parties. If you wish to have any third parties, including those to whom we've transmitted your data, delete that data, you will need to contact those third parties directly. You may request from us a list of all third parties to whom we have transmitted your data.

We may retain usage data (that is, data that is gathered by our company or third-party analytics companies for the purpose of analyzing the use of our website) as needed for internal analysis purposes. This type of data is usually retained for a shorter period of time than personal data, unless the data is necessary to improve the security or functionality of our website or offerings, or we are legally obligated to retain the data for a longer period of time.

SECURITY OF YOUR INFORMATION

We take all reasonable steps to protect your personal data and keep your information secure. We use recognized online secure payment systems and implement generally accepted standards of security to protect against personal data loss or misuse. However, no security measure is foolproof, and no method of data transmission can be guaranteed against interception or misuse. We cannot guarantee complete security of any information you transmit to us.

By consenting to this Privacy Policy, you acknowledge that your personal data may be available, via the internet, around the world. We cannot prevent the use or misuse of your data by other parties.

We will notify you promptly of any known breach of our security systems or your data which might expose you to serious risk.

SENSITIVE DATA

We request that you do not submit any sensitive data to us, via public postings, email correspondence with us, or any other method, including social security number, health data, genetic data, or information related to your ethnic origin, religious beliefs, or criminal history. If you do send us this information, then by doing so you are consenting to our use, storage, and processing of this information in accordance with this privacy policy.

SPECIAL NOTE ABOUT AI VOICE AND TEXT INTERACTIONS

Our AI systems are designed to detect and prevent the collection of sensitive data. However, if you inadvertently share sensitive information during an interaction with our AI technologies:

- We will make reasonable efforts to delete such information upon detection

- We have implemented automatic filtering systems to identify and remove sensitive data from AI training datasets

- Human reviewers who may access conversation data for quality assurance purposes are bound by strict confidentiality obligations

- You may request immediate deletion of any interaction containing sensitive information by contacting [email protected]

YOUR RIGHTS

You have certain rights with respect to your personal data, as outlined below. Note that we may charge you a reasonable fee for actions that you ask us to take with respect to your data. In addition, we reserve the right to request that you provide us with evidence of your identity before we take any action with respect to the exercise of your data rights. Further, your rights may be restricted or nullified to the extent they conflict with our compelling business interests, the public interest, or the law.

UPDATE ACCOUNT INFORMATION

You have the right to update or change any information you have provided to us. To update or delete your information, please contact us at [email protected].

CONFIRM PERSONAL DATA AND ITS USE

You have the right to request that we confirm what data we hold about you, and for what purposes. You also have the right to confirmation of whether we process your data or deliver your data to third-party processors, and for what purposes. We will supply you with copies of your personal data unless doing so would affect the rights and freedoms of others.

CHANGE CONSENT

You have the right to change your consent to our use of your information. In such cases, we may require you to delete your account with us, as described above, and you may not have full access to our website.

REQUEST A COPY OF DATA

You have the right to request a digital copy of the data that we hold about you. Your first request for a copy of your personal data will be provided free of charge; subsequent requests will incur a reasonable fee.

TRANSFER YOUR DATA

You have the right to request that we gather and transfer your data to another controller, in a commonly used and machine-readable format, unless doing so would cause us an undue burden.

DELETE ALL DATA

You have the right to request that we delete all data that we hold about you, and we must delete such data without undue delay. There are exceptions to this right, such as when keeping your data is required by law, is necessary to exercise the right of freedom of expression and information, is required for compliance with a legal obligation, or is necessary for the exercise or defense of legal claims. Such a request may result in a termination of your account with us and you may have limited or no use of our website.

AI-SPECIFIC RIGHTS

In addition to the above rights, you have the following rights specifically related to our AI technologies:

- Right to opt out of AI voice recording: You may opt out of having your voice recorded and processed by our AI voice agents at any time

- Right to access AI decisions: You may request information about any significant decisions made about you by our AI systems

- Right to human review: You may request human review of any decision made solely by automated means that produces legal or similarly significant effects

- Right to AI data deletion: You may request the deletion of any voice recordings, transcripts, or other data collected through your interactions with our AI systems

EMAILS AND COMMUNICATIONS

You may opt out of receiving future email correspondence from us by checking the appropriate box when you register for the account or make a purchase. You may change your communication settings by contacting us at: [email protected].

MARKETING COMMUNICATIONS

You may opt out of receiving any third-party marketing communications or having your personal information used for marketing purposes. You may do this by contacting us at [email protected].

PROCESSING

You may, in some circumstances, restrict the processing of your data, such as when you contest the accuracy of your data or when you have objected to processing, pending the verification of that objection. When processing has been restricted, we will continue to store your data but will not pass it on to third-party processors without your consent, or as necessary to comply with legal obligations or protect your rights or those of others or our company. In addition, you may opt out of any processing of your data altogether. Note, however, that doing so may result in the termination of your account and loss of access to our website.

COMPLAINTS

If you believe we are misusing your data or have violated any of your rights under this Privacy Policy or applicable law, you have the right to file a complaint with us directly or with a regulatory body or data protection authority.

Appeals

Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at [email protected]. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.

California “Shine The Light” Law

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?”

CALIFORNIA PRIVACY RIGHTS

The following applies solely to California “consumers” as defined in Section 17014 of Title 18 of the California Code of Regulations. We adopt this notice to comply with the California Consumer Privacy Act of 2018 and the California Privacy Rights Act of 2020 (“CCPA”). The State of California has established its own unique regulations that apply to California residents. As of its effective date of January 1, 2020, we are also compliant with the California Consumer Privacy Act Of 2018, Cal. Civ. Code §§ 1798.100 Et Seq. (CCPA).

This policy describes our collection, use, disclosure, and “sale” of “personal information” of California consumers as these terms are defined under the CCPA. Any California resident may request, free of charge, the personal information we have collected or stored about themselves or about a member of their household. For security purposes, we reserve the right to ask for verification of your identity and proof of your California residency at the time of your request. Any California resident has a right to request the personal data we have collected, or request deletion of the personal data we have collected, including but not limited to:

- Any personally identifying information, such as a real name, alias(es), mailing or resident address, IP address, email address, account name, biometrics, or any other data that could uniquely identify a California resident; and

- Commercial information, including products or services purchased, obtained, or considered, search history, interactions with our website, or any other purchasing or browsing history of our site and/or offer(s); and

- Site comments made publicly or privately; and

- Geolocation data; and

- Professional or employment-related information; and

- Education information; and

- Voice recordings and transcripts from interactions with our AI systems.

Information We Collect and Share: